What are your hours of operation? Campervan pick-up & drop-off is available 9:00am – 4:00pm, 7 days a week. Customer service is open Monday – Saturday, 9:00am – 4:00pm. Closed on Sundays. We’re always free to answer questions by phone or email during these hours, but we’re not always on site. Please set up an appointment if you’d like to scope out our vans or chat in person before booking. Campervan rental pickups and dropoffs are by appointment only. Closed on 4th of July, Thanksgiving, Christmas, New Year’s Eve & New Year’s Day. When can I pick up my Campervan? Campervan rental pickup hours are flexible but usually between 2:00pm – 4:00pm We will arrange your pickup appointment when you book your van. If you’d like to hit the road early, depending on availability, an early pick-up can be scheduled as early as 7:00am for a charge of $75. We know that travel delays can happen and plans can change. Reach out to us as soon as you can if your itinerary is impacted by weather or other unforeseen forces, and we’ll do our best to accommodate you. When can I drop off my Campervan? Campervan rentals must be returned by 11:00am on your scheduled drop-off date. Drop-offs after 11:00am will incur a $75 charge. If you’re still on the road and think you’ll miss our dropoff window, please let us know as soon as you can. A missed dropoff (without making prior arrangements) means we’ll have to charge you for an additional night. Are all the vans equipped with Bluetooth? Yes! All of our vans have Bluetooth connectivity. This means that you can stream your music directly from your phone. Our vans also come equipped with an auxiliary cable so you can plug into the port too. Do you offer one-way rentals? One-way rentals are a great way to see the American West without backtracking. Generally, we charge a $550 relocation fee if you drop off your campervan at a different location. Season and demand in each market may influence the cost of a one-way rental. Contact us to discuss your one-way campervan rental, and we’ll talk shop about pricing and potential itineraries. Campervan Add-Ons are not available for one-way rentals. Sleeping bags are the only exception. What does it cost to rent a Campervan? Rates vary based upon the campervan model, seasonality, and the longevity of your trip. Included with every rental package: Basic Insurance Coverage. You are covered for 3rd Party liability and property damage at state minimum levels FREE Extra Drivers. Add additional drivers to your booking at no extra cost. FREE Cooking Essentials. Don’t worry about getting the essentials. From cutting boards to cooking equipment and dish scrubbers we got you covered (see What equipment comes in the campervan?). FREE Bedding. No need to lug your own pillows or sheet-set. Every rental comes with a set of sheets, pillows, pillowcases, and a top-of-the-line Rumpl camping blanket. FREE Camping Chairs and Table. Camp comfortably outside without having to buy or bring your own equipment. We’ve got you covered. What is the cancellation policy? *Free cancellation within 24 hours of booking. You can cancel your campervan rental for free 30 days (or more) prior to your pick up date. We will refund your entire deposit, and be able to rent the van to someone else with proper notice. If you cancel your reservation within 30 days of your pick up date, we charge a $500 fee. If you cancel on the day of your pick up appointment or simply do not show up, the van will have to stay on the lot and miss out on an epic adventure. Sadly, we have to charge the full rental fee for day-of cancellations and no-shows. In order to cancel your campervan reservation (at any time), we’ll need notice in writing. An email is fine. Please note that if you book a one-way reservation and cancel at any time, no refunds of your deposit will be issued. We can’t offer refunds or discounts for early returns, so we suggest keeping the van for the entire length of your booking, and checking a few more boxes off your bucket list. How old do I have to be to rent a Campervan? You must be at least 21 years of age and have a motor vehicle license for at least 1 year. What is my mileage limit? We offer two flexible mileage options designed to fit your journey: • 100 Miles Prepaid Per Night: $29/night. Perfect for shorter trips or travelers staying closer to home. If you go over, excess miles are $0.55 per mile. • Unlimited Mileage: $95/night. The ideal choice for those ready to roam far and wide without keeping track. We’re happy to help you find the perfect fit and even share a few road trip ideas to inspire your adventure! How is mileage calculated and what happens if I go over? Your trip’s base mileage is determined by the number of days in your reservation. We don’t keep track of how or where you use those miles, we simply divide the miles driven by the number of days you rented the van. If you’ve gone over the allotted mileage for the prepaid package, we charge $0.55 for every additional mile. For bigger trips, unlimited miles lets you roam without limits. Can I rent any add-ons to my reservation? What are they? Propane & Kitchen Equipment. Including pots, pans, cups, bowls, cutlery, coffee-maker, dish soap, hand towel. ( $15 ) Fresh Bedding. Provided with your uber-comfortable memory foam mattress are a full-sheet set, two pillows with cases, and a Rumpl camping blanket. ( $12 ) Camping Chairs & Table. Chill out by the campfire in comfort in these high-end camping necessities. ( $8 ) Powered Fan. A high-powered fan that keeps air moving and the temperature comfortable, no matter where you’re parked. ( $ 12 ) Bluetooth Speaker. Enjoy your favorite playlists at camp or on the go with a portable speaker included in every van. ( $ 22 ) Storage. Plenty of intuitive space available to keep your luggage and groceries hidden and safe. I am ready to book. What’s next? You can either book online or give us a call, the full amount will be charged for your reservation. Once we have confirmed the reservation, we will send you a confirmation email that includes your booking details and confirmation number. What is the prep fee? The preparation fee is charged on all rentals. It covers the cost of cleaning your van, ensuring it is fresh and ready for your epic adventure! Additionally, the fee covers the essential amenities and services to make your campervan experience seamless. This includes bedding, kitchenware, camp chairs, and more, so you can focus on enjoying the great outdoors. ($ 99) How long do the butane & propane canisters last? Butane Canisters: Used in the Campervans, last approximately 2 hours on high heat. Are there any travel duration/destination restrictions? Our no gos: Off-roading is not allowed in our vehicles. We’re cool with you taking our vans on well-maintained gravel roads, but please use your best judgment. Vehicle size and clearance and weather conditions should always be taken into consideration when driving on an unpaved road. You can read the fine print regarding vehicle damage on our Terms and Conditions page. Can I go to Burning Man in a Native Campervan? Yes, we do allow our vans to travel to Burning Man. However, due to the unique challenges posed by the Playa Dust and the extensive cleaning required post-trip, there is a $1,500 fee associated with taking our vans to Burning Man. What happens if a van is taken to Burning Man without prior consent? If we discover evidence that one of our vans has been taken to Burning Man without initial consent, customers will incur a fee of $2,000 or more, reflecting the additional costs and potential damages associated with this unauthorized use. What is the weight capacity of your Roof Top Tents? Our Roofnest Roof Top Tents hold up to 650 LBS. Am I insured for 3rd party injury or damage? Your daily rental rate includes 3rd party minimum liability coverage set by the individual state where your rental pickup is. If your personal insurance does not provide liability coverage to $1,000,000 for Class B Recreational Vehicles, you can purchase it through our Insurance Provider for $14.95/day. For a better understanding of our insurance offerings, check out our Insurance (https://nativecampervans.com/insurance/) What is your roadside assistance policy? We know stuff happens, but a dead battery or flat tire doesn’t have to derail your adventure. If you have a roadside issue, please call or text 877-550-5335 and selecting Extension 3 a detailed message with the issue you’re facing. Include your name and the campervan’s name found on the passenger door. If it’s a vehicle-related issue after 6 pm please be aware that most mechanics are not open. We advise you to find a safe place to park for the evening, and we will assist you shortly after 8:30 am. For true medical emergencies please dial 9-1-1. More information about Roadside Assistance can be found he(https://nativecampervans.com/roadside-assistance/)re Finally, make sure to check out our Insurance Opt (https://nativecampervans.com/insurance/)to ensure you are completely prepared for your adventure. Are the vans 4WD or AWD? Neither. They are all front-wheel drive and come with all season tires. Where can I camp in my van? The West is full of amazing national, state, and regional parks, so the possibilities are pretty much endless. Check out our stories pag(https://nativecampervans.com/stories/)e for itinerary inspiration along with our favorite camping ap(https://nativecampervans.com/blog/ultimate-camping-apps-for-vanlife-road-trip/). When should I reserve my Campervan? Our summer campervan rentals book up fast, so don’t procrastinate during peak season. We suggest making your reservation at least a few weeks in advance, but you can always lock it down months ahead. Occasionally, we’ll have a last-minute deal. If you’re a gambler, feel free to reach out any time. You may just get lucky. Can I take the Campervan out of state? Please do. Bordering states are packed with national parks and fun things to do. Check out Grand Teton, Yellowstone, Yosemite, Joshua Tree, or the Grand Canyon. We don’t mind. Do I have to use a credit card or can I use a debit card? You can use either a debit card or credit card. Do you take a damage deposit? We do not take a damage deposit or any other deposits/authorizations above your booking total at the time of pickup. Can I make changes to my reservation? Yes, as long as there is availability you are free to make changes to your reservations at no additional charge. The one exception, however, is changing your pickup date on the day of your scheduled pickup. What is my responsibility when renting a Campervan? Your first responsibility is to use your best judgment. Take weather and road conditions into consideration. And always double-check that you’re feeding the van the correct type of fuel. Mountain regions are full of variables, so keep your eye on the skies. Pullover and chill if you see inclement weather ahead (especially if you see commercial buses and semi-trucks doing the same). Our winter fleet comes equipped with snow tires, but always use caution if you’re unfamiliar with the roads and how the vehicle handles in wet or windy weather. Damages caused by poor driver choices may result in additional repair costs and fees. We are committed to running a clean, safe, and well-maintained fleet of camping vans. We replace tires regularly for daily wear and tear. If tire or windshield damage occurs do to a road hazard or driver error, we’ll have to charge you for the replacement. We ask that each van is returned in a clean and respectable state – similar to when you first picked it up. An additional cleaning fee will be charged if you return the van in rough condition. Do I need to book an RV site at a campground? Generally, no. None of our vans require RV hookups, and the longest model is 20 feet. Most campgrounds allow our vans at tent sites, and since they’re designed to be off-grid, you won’t be killing the camp vibes with a noisy generator. Are pets allowed? Absolutely! We love our four-legged friends and know that dogs are always up for an adventure. Please ensure that your furry friend does not chew, scratch, or soil the interior of the van. The $100 pet fee covers cleanup from shedding and regular, good doggy behavior. If your pet throws a party in the van, we’ll have to add on additional cleaning and upholstery repair fees. Unfortunately, we only permit dogs in our vans. No other animals are allowed. Can I come and check out a van before I rent one? Totally. We’re tire kickers too, and our campervans are even better in person. We ask that you make an appointment by phone or email to check out our vans. We want to make sure the model you’re interested in will be on site, and that one of our team members is here to show you around. Do your vans have toilets or showers? Not standard. Pretty much every campsite will have restrooms, and many of the developed ones even have showers. How long does the onboarding/drop-off process take? Since all onboardings, signature grabs, and video tours of the campers are conducted a few days prior to your scheduled arrival, pick-up is seamless. We’ll have the campervan parked outside with keys in a designated lockbox so more time can be spent on the road. If you have questions about the van or your trip, this is a great chance to chat with a local team member face to face. Van dropoff is super quick. We’ll have you in and out in about 10 minutes, but feel free to stick around for a few minutes and tell us all about your trip. If you have a plane to catch, but still want to share your experience, you can always write us later. Please remember that rentals need to be back to the office by 11:00am unless you purchased the late drop-off option. What if my flight is delayed and I can’t make it on time? Campervan pick-ups are scheduled between 1:00pm – 4:00pm. If you are unable to make this window, we’ll reschedule your appointment for the following morning. There is a $75 fee for missed pick-up appointments. We understand that some things are out of your hands, and will do our best to accommodate you. Update us as soon as you have word of travel delays so we can make arrangements for your pickup. Travel is full of variables, so don’t cut it close. Give yourself plenty of buffer when booking flights and taking public transportation. If everything goes swimmingly, we recommend exploring our awesome hometown with your free time.